Shipping policy

Shipping Policy

Last Updated: April 24, 2026

Free Shipping on Orders Over €40

Standard shipping: €4.99 for orders under €40

1. Shipping Locations

We currently ship to:

  • ✅ All EU Member States (27 countries)
  • ✅ United Kingdom
  • ❌ Not shipping to: Non-EU/UK countries at this time

EU Countries Covered:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Future Expansion: We plan to expand to Switzerland, Norway, and Iceland in 2026.

2. Shipping Rates

Order Value Shipping Cost
€40 or more FREE ✓
Under €40 €4.99

Free shipping applies automatically at checkout when your cart total is €40 or more.

3. Processing Time

1-3 business days to prepare and ship your order.

  • Orders placed on weekends or holidays are processed the next business day
  • Business days: Monday-Friday (excluding public holidays)

What happens during processing:

  1. Order verification and payment confirmation
  2. Inventory allocation
  3. Quality check
  4. Packaging and labeling
  5. Handoff to shipping carrier

You'll receive a shipping confirmation email with tracking information once your order leaves our facility.

4. Delivery Timeframes

Total delivery time = Processing time (1-3 days) + Transit time (below)

Region Transit Time (After Processing)
Western EU
Germany, France, Netherlands, Belgium, Austria, Luxembourg 		7-11 business days
Southern EU
Spain, Italy, Portugal, Greece, Malta, Cyprus 		7-13 business days
Eastern EU
Poland, Czech Republic, Hungary, Romania, Bulgaria, Slovakia, Slovenia, Croatia, Estonia, Latvia, Lithuania 		11-15 business days
Nordic Countries
Sweden, Denmark, Finland 		9-13 business days
Ireland 9-13 business days
United Kingdom 9-15 business days

Total end-to-end delivery: 7-18 business days (depending on destination)

Why These Timeframes?

We partner with international fulfillment centers to bring you the best prices. While this means longer shipping times than domestic orders, it allows us to offer:

  • Lower product prices
  • Free shipping on orders over €40
  • A 45-day satisfaction guarantee

We appreciate your patience!

5. Tracking Your Order

5.1 Tracking Information

Once your order ships, you'll receive:

  • ✅ Shipping confirmation email
  • ✅ Tracking number
  • ✅ Link to carrier's tracking page

5.2 Tracking Updates

Tracking updates may be delayed during international transit, especially when:

  • Package is in customs
  • Package is in transit between distribution centers
  • Carrier systems have technical issues

Don't panic if tracking doesn't update for a few days—this is normal for international shipments.

6. Customs, Duties, and Taxes

6.1 EU Shipments

  • ✅ No customs duties for shipments within the EU
  • ✅ VAT included in the displayed price
  • ✅ No additional charges at delivery

You pay what you see at checkout—no surprises.

6.2 UK Shipments

As of 2021, the UK is no longer part of the EU customs union.

For UK orders:

  • Prices include VAT
  • We handle customs declarations
  • Most orders under £135: No additional charges (VAT prepaid)
  • Orders over £135: You may be responsible for import duties (rare for our product prices)

7. Delivery Issues

7.1 Delayed Orders

If your order hasn't arrived within the estimated timeframe:

Step 1:

Check your tracking information (delays are often explained)

Step 2:

Wait an additional 5 business days (carriers sometimes miss estimates)

Step 3:

Contact support@canisolve.com if still missing after 30 days from order date

We'll investigate and offer: A replacement shipment (free) or a full refund (your choice)

7.2 Lost Packages

If tracking shows "lost" or "undeliverable":

  • Email support@canisolve.com immediately
  • We'll file a claim with the carrier
  • You'll receive a replacement or refund within 5-7 business days

7.3 Incorrect Address

  • Before shipment: Contact us immediately to update it (no charge)
  • After shipment: We cannot change the address mid-transit

Always double-check your shipping address at checkout!

8. Customs Delays

What Causes Customs Delays?

  • Random inspections (standard procedure)
  • Incomplete customs paperwork (rare, but we'll fix it)
  • High volume periods (holidays, peak seasons)
  • Specific product categories requiring extra checks

Average customs processing: 2-5 business days (but can be longer)

We cannot expedite customs processing—it's a government process that no one can rush.

9. Package Theft or Damage

9.1 Stolen Packages

If your package is marked "delivered" but you didn't receive it:

  1. Check with neighbors or building management
  2. Confirm the delivery address is correct
  3. Wait 48 hours (sometimes marked delivered early)
  4. Contact support@canisolve.com after 48 hours

9.2 Damaged Packages

If your package arrives visibly damaged:

  1. Take photos before opening (package exterior and contents)
  2. Email support@canisolve.com within 7 days with photos
  3. We'll send a replacement immediately (no need to return damaged item)

10. Holidays and Peak Seasons

Potential delays during:

December (Christmas/New Year) +3-5 days
July-August (European summer holidays) +2-3 days
Black Friday/Cyber Monday +2-4 days

11. Contact Us for Shipping Issues

Email: support@canisolve.com

Response Time: Within 24 hours (Monday-Friday)

Include in your email: Order number, tracking number, issue description, screenshots (if relevant)

Shipping Policy Summary

Free Shipping Orders €40+
Standard Shipping €4.99 (orders under €40)
Processing Time 1-3 business days
Delivery Time 7-18 business days (total)
Tracking Included with all orders
Customs Fees (EU) None (VAT included)
Customs Fees (UK) Rare (VAT prepaid for orders under £135)
Lost Packages Replacement or refund

Questions about your shipment? Email support@canisolve.com—we're here to help!