Refund returns policy
Refund & Returns Policy
Last Updated: April 24, 2026
45-Day Satisfaction Guarantee
Try our natural flea and tick collar risk-free. If you're not satisfied, return it within 45 days for a full refund—no questions asked.
1. Our 45-Day Satisfaction Guarantee
1.1 How It Works
Try our natural flea and tick collar for 45 days. If you're not satisfied with the results, return it for a full refund.
| What's Covered | Products purchased directly from canisolve.com Unused collars in original packaging Opened collars that did not meet your expectations |
| Return Window | 45 days from delivery date |
| Refund Amount | Full product price (excluding original shipping if you paid for it) |
| Return Shipping | We cover the cost for EU customers (return label provided) |
Why 45 Days? Natural products take time to work. We give you a full season to evaluate effectiveness across different weather conditions and pest activity levels.
2. EU 14-Day Right of Withdrawal
As an EU consumer, you have the legal right to cancel your order within 14 days of receiving it, for any reason or no reason at all.
2.1 How to Exercise Your Right
Within 14 days of delivery:
- Email support@canisolve.com with "Withdrawal" in the subject line
- Include your order number and reason (optional)
- We'll send you a prepaid return label
You have an additional 14 days to ship the product back after notifying us.
2.2 Refund for Withdrawn Orders
We will refund:
- ✅ Full product price
- ✅ Standard shipping cost you paid (if any)
- ✅ Return shipping cost (we provide prepaid label)
Refund timing: Within 14 days of receiving the returned product
Refund method: Same payment method used for purchase
3. Defective or Damaged Products
If your collar arrives damaged or has a manufacturing defect:
- Report within 7 days of delivery
- Email support@canisolve.com with photos of the defect
- We'll send a replacement immediately (no need to return the defective item)
3.1 EU Legal Guarantee (2 Years)
Under EU law, you have a 2-year legal guarantee that products will be of satisfactory quality, fit for purpose, and as described.
- First 12 months: We assume the defect existed at purchase (unless proven otherwise)
- Months 13-24: You may need to prove the defect existed at purchase
Remedies: Repair, replacement, price reduction, or full refund (your choice)
4. How to Return a Product
Step-by-Step Return Process
Step 1: Contact Us
Email support@canisolve.com with your order number, reason for return (optional), and photos (if defective).
Step 2: Receive Return Label
We'll email you a prepaid return label within 1-2 business days.
Step 3: Pack Your Return
Place the collar in its original packaging, print and attach the return label, drop off at your local postal service.
Step 4: Track Your Return
You'll receive a tracking number to monitor the return shipment.
Step 5: Receive Your Refund
Refunds are processed within 5-7 business days of receiving your return.
4.1 Return Shipping Costs
| We Pay Return Shipping If: | You Pay Return Shipping If: |
|---|---|
| ✅ You're exercising your 14-day EU withdrawal right ✅ The product is defective or damaged ✅ We sent the wrong product ✅ You're within our 45-day guarantee (EU customers only) |
❌ You're outside the EU ❌ You're returning after 45 days (but within 2-year legal guarantee) ❌ You purchased from an unauthorized reseller |
5. Refund Processing
| Processing Time | 5-7 business days after we receive your return |
| Bank Processing | 3-10 business days (varies by bank) |
| Total Time | Expect refunds within 10-17 business days of shipping your return |
| Refund Method | Same payment method used for purchase (credit/debit card or PayPal) |
6. Order Cancellation (Before Shipment)
You can cancel your order before it ships for a full refund.
How to cancel:
- Email support@canisolve.com with your order number
- Include "Cancel Order" in the subject line
Response time: We'll confirm cancellation within 24 hours
Refund time: 5-7 business days
7. Lost or Stolen Packages
If your tracking shows "delivered" but you didn't receive the package:
- Check with neighbors or building management
- Confirm the shipping address is correct
- Wait 48 hours (sometimes marked delivered early)
- Contact support@canisolve.com after 48 hours
If the package is confirmed lost: We'll send a replacement or issue a full refund (your choice).
8. Incorrect or Missing Items
If we sent the wrong product or part of your order is missing:
- Email support@canisolve.com within 7 days
- Include a photo of the product received
- We'll send the correct product immediately
- Keep the incorrect item (no need to return)
9. No Restocking Fees
We do not charge restocking fees for any returns, including:
- 45-day satisfaction guarantee returns
- 14-day EU withdrawal returns
- Defective product returns
- Changed-your-mind returns
10. Contact Us for Returns
Email: support@canisolve.com
Subject Line: "Return Request - [Order Number]"
Include in your email:
- Full name
- Order number
- Reason for return (optional)
- Photos (if defective or damaged)
Response time: Within 24 hours (Monday-Friday)
Return Policy Summary Table
| Return Reason | Time Limit | Refund Amount | Return Shipping |
|---|---|---|---|
| 45-Day Guarantee | 45 days | Full product price | We pay (EU) |
| EU 14-Day Withdrawal | 14 days | Full price + shipping | We pay |
| Defective/Damaged | 7 days | Replacement + full refund | We pay |
| Wrong Item Sent | 7 days | Replacement sent immediately | We pay |
| Manufacturing Defect | 2 years (EU legal guarantee) | Repair/Replace/Refund | We pay |
Your EU Consumer Rights
Under EU law, you have:
- ✅ 14-day withdrawal right: Cancel for any reason
- ✅ 2-year legal guarantee: Products must be as described and of satisfactory quality
- ✅ Free return shipping: For 14-day withdrawal (we provide prepaid label)
- ✅ Full refund within 14 days: From when we receive your return
- ✅ Right to repair, replacement, or refund: For defective products
These rights cannot be limited by company policies.
Our goal: 100% customer satisfaction. If something isn't right, we'll fix it.
Our Effective Ingredients
At CanISolve, we believe in protecting your pets through nature's most powerful defense mechanisms. Every ingredient in our formulas has been rigorously selected based on peer-reviewed scientific research demonstrating its ability to deter pests naturally—without exposing your pet to harsh synthetic chemicals or artificial compounds. By harnessing the botanical power of essential oils and plant-derived compounds, our products create a protective shield that keeps your pets comfortable, pest-free, and healthy, while honoring their natural biology and sensitive skin.
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil contains the bioactive compound geraniol, which has demonstrated exceptional efficacy against ticks and mosquitoes in laboratory studies. This floral-scented oil disrupts the feeding behavior of blood-sucking parasites by masking the CO2 and lactic acid signatures that insects use to locate warm-blooded hosts. Its gentle formulation makes it particularly well-suited for pets with sensitive or reactive skin who cannot tolerate more aggressive treatments.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8230447/
https://www.mdpi.com/2076-2615/11/6/1757
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-020-04485-4
Rosemary Oil
Multi-spectrum deterrent with camphor, cineole, and alpha-pinene that disrupts insect nervous systems while enhancing skin circulation.
Rosemary Oil
Multi-spectrum deterrent with camphor, cineole, and alpha-pinene that disrupts insect nervous systems while enhancing skin circulation.
Rosemary Oil functions as a multi-spectrum pest deterrent, offering protection against fleas, ticks, mosquitoes, flies, and spider mites through its rich composition of camphor, cineole, and alpha-pinene. These terpene compounds interfere with the acetylcholinesterase enzyme in insects, disrupting their nervous system function. Beyond pest control, rosemary oil enhances circulation to the skin, promotes healthy hair growth, and provides powerful antioxidant protection against environmental stressors.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8161483/
https://www.mdpi.com/2076-2615/11/5/1471
https://www.sciencedirect.com/science/article/abs/pii/S0304401721002964
Citronella Oil
Creates an olfactory smokescreen that disrupts insect sensory pathways, preventing fleas, ticks, and mosquitoes from detecting your pet.
Citronella Oil
Creates an olfactory smokescreen that disrupts insect sensory pathways, preventing fleas, ticks, and mosquitoes from detecting your pet.
Citronella Oil works by creating an olfactory smokescreen that disrupts the sensory pathways insects use to detect hosts. The strong lemongrass-like scent emitted by citronella overwhelms the chemical receptors of fleas, ticks, and mosquitoes, preventing them from identifying your pet as a target. This botanical compound has been used for generations as a natural insect deterrent, creating an invisible protective zone around your pet without the need for synthetic pesticides.
ADDITIONAL READING
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6152815/
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-018-2952-x
https://www.frontiersin.org/articles/10.3389/fvets.2021.650969/full
Cedarwood Oil
Targets octopamine receptors in arthropods, causing neurological disruption in fleas, ticks, and mites while remaining safe for pets.
Cedarwood Oil
Targets octopamine receptors in arthropods, causing neurological disruption in fleas, ticks, and mites while remaining safe for pets.
Extracted from the heartwood of cedar trees, Cedarwood Oil contains sesquiterpenes that target the octopamine receptors in arthropods, causing neurological disruption in fleas, ticks, and mites. Unlike mammals, insects rely on octopamine for critical functions like movement and metabolism, making cedar oil lethal to pests while remaining completely safe for pets. Beyond its insecticidal properties, cedarwood also provides a grounding, woody aroma that's naturally calming for anxious pets.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8234228/
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0258084
https://www.sciencedirect.com/science/article/abs/pii/S0304401721001515
Peppermint Oil
High menthol content overwhelms insect thermal and chemical receptors while providing soothing anti-inflammatory relief to skin.
Peppermint Oil
High menthol content overwhelms insect thermal and chemical receptors while providing soothing anti-inflammatory relief to skin.
Peppermint Oil's high menthol concentration acts as a powerful neurotoxin to insects while providing soothing relief to your pet's skin. The intense cooling sensation produced by menthol overwhelms the thermal and chemical receptors that mosquitoes, fleas, and ticks use for host detection, effectively rendering your pet invisible to these parasites. Peppermint also offers anti-inflammatory benefits, reducing itching and irritation from existing bites.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9324447/
https://www.mdpi.com/2076-2615/12/15/1928
https://www.frontiersin.org/articles/10.3389/fvets.2022.906425/full
Citronella Oil
Creates a vapor barrier that confuses parasitic insect navigation by emitting volatile compounds that trigger avoidance behaviors.
Citronella Oil
Creates a vapor barrier that confuses parasitic insect navigation by emitting volatile compounds that trigger avoidance behaviors.
This botanical repellent creates a vapor barrier that confuses the sensory navigation systems of parasitic insects. By emitting volatile compounds that mimic danger signals in the insect world, citronella triggers avoidance behaviors in fleas, ticks, and mosquitoes before they ever make contact with your pet's skin.
ADDITIONAL READING:
https://bmcvetres.biomedcentral.com/articles/10.1186/s12917-020-02335-6
https://www.sciencedirect.com/science/article/abs/pii/S1877959X19304073
https://link.springer.com/article/10.1007/s00436-019-06528-0
Lemongrass Oil
Rich in citral aldehydes that block insect olfactory receptors, preventing detection of CO2, body heat, and pheromone signatures.
Lemongrass Oil
Rich in citral aldehydes that block insect olfactory receptors, preventing detection of CO2, body heat, and pheromone signatures.
Rich in citral aldehydes, lemongrass oil saturates the microenvironment around your pet with compounds that block insect olfactory receptors. This "scent jamming" effect makes it impossible for biting insects to detect the carbon dioxide, body heat, and pheromone signatures they need to locate hosts. The oil's antimicrobial properties also help maintain skin barrier integrity.
ADDITIONAL READING:
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-021-04963-8
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8227453/
https://www.tandfonline.com/doi/full/10.1080/17450390.2022.2031856
Peppermint Oil
L-menthone and menthofuran compounds trigger cold-sensitive ion channels, repelling insects while soothing inflamed skin.
Peppermint Oil
L-menthone and menthofuran compounds trigger cold-sensitive ion channels, repelling insects while soothing inflamed skin.
The L-menthone and menthofuran compounds in peppermint oil trigger TRPM8 cold-sensitive ion channels, creating an intense cooling sensation that repels insects while soothing inflamed skin. This dual action makes peppermint especially effective for pets who are already experiencing irritation from flea or tick bites, providing immediate relief while preventing further infestation.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9324447/
https://www.mdpi.com/2076-2615/12/15/1928
https://www.frontiersin.org/articles/10.3389/fvets.2022.906425/full
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil contains the bioactive compound geraniol, which has demonstrated exceptional efficacy against ticks and mosquitoes in laboratory studies. This floral-scented oil disrupts the feeding behavior of blood-sucking parasites by masking the CO2 and lactic acid signatures that insects use to locate warm-blooded hosts. Its gentle formulation makes it particularly well-suited for pets with sensitive or reactive skin who cannot tolerate more aggressive treatments.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8230447/
https://www.mdpi.com/2076-2615/11/6/1757
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-020-04485-4
Lemongrass Oil
Delivers citral and geraniol compounds that saturate the air with volatile molecules insects instinctively avoid.
Lemongrass Oil
Delivers citral and geraniol compounds that saturate the air with volatile molecules insects instinctively avoid.
Lemongrass Oil delivers a concentrated burst of citral and geraniol compounds that interfere with the sensory organs of biting insects. This potent botanical creates a hostile environment for fleas, ticks, mosquitoes, and flies by saturating the air around your pet with volatile compounds that insects instinctively avoid. Additionally, lemongrass possesses natural antifungal and antibacterial properties that support overall skin wellness and help prevent secondary infections from pest bites.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7230877/
Geranium Oil
Geraniol demonstrates contact and spatial repellency against ticks and mosquitoes by disrupting acetylcholinesterase enzyme systems.
Geranium Oil
Geraniol demonstrates contact and spatial repellency against ticks and mosquitoes by disrupting acetylcholinesterase enzyme systems.
Geranium's primary active constituent, geraniol, demonstrates both contact repellency and spatial repellency against ticks and mosquitoes. Research shows that geraniol disrupts the acetylcholinesterase enzyme system in arachnids and insects, preventing normal neuromuscular function. Its low volatility ensures extended protection, while its gentle nature makes it ideal for young, elderly, or immunocompromised pets.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8230447/
https://www.mdpi.com/2076-2615/11/6/1757
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-020-04485-4
Rosemary Oil
Monoterpene content interferes with GABA-gated chloride channels, paralyzing arthropods while stimulating healthy skin microcirculation.
Rosemary Oil
Monoterpene content interferes with GABA-gated chloride channels, paralyzing arthropods while stimulating healthy skin microcirculation.
Rosemary's monoterpene content creates a hostile chemical environment for ectoparasites by interfering with their GABA-gated chloride channels. This neurotoxic effect paralyzes small arthropods on contact while remaining completely benign to mammals. The oil also stimulates microcirculation in the skin, enhancing the delivery of nutrients to hair follicles and supporting a healthy, pest-resistant coat.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8161483/
https://www.mdpi.com/2076-2615/11/5/1471
https://www.sciencedirect.com/science/article/abs/pii/S0304401721002964