Shipping policy
Shipping Policy
Last Updated: April 24, 2026
Free Shipping on Orders Over €40
Standard shipping: €4.99 for orders under €40
1. Shipping Locations
We currently ship to:
- ✅ All EU Member States (27 countries)
- ✅ United Kingdom
- ❌ Not shipping to: Non-EU/UK countries at this time
EU Countries Covered:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Future Expansion: We plan to expand to Switzerland, Norway, and Iceland in 2026.
2. Shipping Rates
| Order Value | Shipping Cost |
|---|---|
| €40 or more | FREE ✓ |
| Under €40 | €4.99 |
Free shipping applies automatically at checkout when your cart total is €40 or more.
3. Processing Time
1-3 business days to prepare and ship your order.
- Orders placed on weekends or holidays are processed the next business day
- Business days: Monday-Friday (excluding public holidays)
What happens during processing:
- Order verification and payment confirmation
- Inventory allocation
- Quality check
- Packaging and labeling
- Handoff to shipping carrier
You'll receive a shipping confirmation email with tracking information once your order leaves our facility.
4. Delivery Timeframes
Total delivery time = Processing time (1-3 days) + Transit time (below)
| Region | Transit Time (After Processing) |
|---|---|
|
Western EU Germany, France, Netherlands, Belgium, Austria, Luxembourg |
7-11 business days |
|
Southern EU Spain, Italy, Portugal, Greece, Malta, Cyprus |
7-13 business days |
|
Eastern EU Poland, Czech Republic, Hungary, Romania, Bulgaria, Slovakia, Slovenia, Croatia, Estonia, Latvia, Lithuania |
11-15 business days |
|
Nordic Countries Sweden, Denmark, Finland |
9-13 business days |
| Ireland | 9-13 business days |
| United Kingdom | 9-15 business days |
Total end-to-end delivery: 7-18 business days (depending on destination)
Why These Timeframes?
We partner with international fulfillment centers to bring you the best prices. While this means longer shipping times than domestic orders, it allows us to offer:
- Lower product prices
- Free shipping on orders over €40
- A 45-day satisfaction guarantee
We appreciate your patience!
5. Tracking Your Order
5.1 Tracking Information
Once your order ships, you'll receive:
- ✅ Shipping confirmation email
- ✅ Tracking number
- ✅ Link to carrier's tracking page
5.2 Tracking Updates
Tracking updates may be delayed during international transit, especially when:
- Package is in customs
- Package is in transit between distribution centers
- Carrier systems have technical issues
Don't panic if tracking doesn't update for a few days—this is normal for international shipments.
6. Customs, Duties, and Taxes
6.1 EU Shipments
- ✅ No customs duties for shipments within the EU
- ✅ VAT included in the displayed price
- ✅ No additional charges at delivery
You pay what you see at checkout—no surprises.
6.2 UK Shipments
As of 2021, the UK is no longer part of the EU customs union.
For UK orders:
- Prices include VAT
- We handle customs declarations
- Most orders under £135: No additional charges (VAT prepaid)
- Orders over £135: You may be responsible for import duties (rare for our product prices)
7. Delivery Issues
7.1 Delayed Orders
If your order hasn't arrived within the estimated timeframe:
Step 1:
Check your tracking information (delays are often explained)
Step 2:
Wait an additional 5 business days (carriers sometimes miss estimates)
Step 3:
Contact support@canisolve.com if still missing after 30 days from order date
We'll investigate and offer: A replacement shipment (free) or a full refund (your choice)
7.2 Lost Packages
If tracking shows "lost" or "undeliverable":
- Email support@canisolve.com immediately
- We'll file a claim with the carrier
- You'll receive a replacement or refund within 5-7 business days
7.3 Incorrect Address
- Before shipment: Contact us immediately to update it (no charge)
- After shipment: We cannot change the address mid-transit
Always double-check your shipping address at checkout!
8. Customs Delays
What Causes Customs Delays?
- Random inspections (standard procedure)
- Incomplete customs paperwork (rare, but we'll fix it)
- High volume periods (holidays, peak seasons)
- Specific product categories requiring extra checks
Average customs processing: 2-5 business days (but can be longer)
We cannot expedite customs processing—it's a government process that no one can rush.
9. Package Theft or Damage
9.1 Stolen Packages
If your package is marked "delivered" but you didn't receive it:
- Check with neighbors or building management
- Confirm the delivery address is correct
- Wait 48 hours (sometimes marked delivered early)
- Contact support@canisolve.com after 48 hours
9.2 Damaged Packages
If your package arrives visibly damaged:
- Take photos before opening (package exterior and contents)
- Email support@canisolve.com within 7 days with photos
- We'll send a replacement immediately (no need to return damaged item)
10. Holidays and Peak Seasons
Potential delays during:
| December (Christmas/New Year) | +3-5 days |
| July-August (European summer holidays) | +2-3 days |
| Black Friday/Cyber Monday | +2-4 days |
11. Contact Us for Shipping Issues
Email: support@canisolve.com
Response Time: Within 24 hours (Monday-Friday)
Include in your email: Order number, tracking number, issue description, screenshots (if relevant)
Shipping Policy Summary
| Free Shipping | Orders €40+ |
| Standard Shipping | €4.99 (orders under €40) |
| Processing Time | 1-3 business days |
| Delivery Time | 7-18 business days (total) |
| Tracking | Included with all orders |
| Customs Fees (EU) | None (VAT included) |
| Customs Fees (UK) | Rare (VAT prepaid for orders under £135) |
| Lost Packages | Replacement or refund |
Questions about your shipment? Email support@canisolve.com—we're here to help!
Our Effective Ingredients
At CanISolve, we believe in protecting your pets through nature's most powerful defense mechanisms. Every ingredient in our formulas has been rigorously selected based on peer-reviewed scientific research demonstrating its ability to deter pests naturally—without exposing your pet to harsh synthetic chemicals or artificial compounds. By harnessing the botanical power of essential oils and plant-derived compounds, our products create a protective shield that keeps your pets comfortable, pest-free, and healthy, while honoring their natural biology and sensitive skin.
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil contains the bioactive compound geraniol, which has demonstrated exceptional efficacy against ticks and mosquitoes in laboratory studies. This floral-scented oil disrupts the feeding behavior of blood-sucking parasites by masking the CO2 and lactic acid signatures that insects use to locate warm-blooded hosts. Its gentle formulation makes it particularly well-suited for pets with sensitive or reactive skin who cannot tolerate more aggressive treatments.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8230447/
https://www.mdpi.com/2076-2615/11/6/1757
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-020-04485-4
Rosemary Oil
Multi-spectrum deterrent with camphor, cineole, and alpha-pinene that disrupts insect nervous systems while enhancing skin circulation.
Rosemary Oil
Multi-spectrum deterrent with camphor, cineole, and alpha-pinene that disrupts insect nervous systems while enhancing skin circulation.
Rosemary Oil functions as a multi-spectrum pest deterrent, offering protection against fleas, ticks, mosquitoes, flies, and spider mites through its rich composition of camphor, cineole, and alpha-pinene. These terpene compounds interfere with the acetylcholinesterase enzyme in insects, disrupting their nervous system function. Beyond pest control, rosemary oil enhances circulation to the skin, promotes healthy hair growth, and provides powerful antioxidant protection against environmental stressors.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8161483/
https://www.mdpi.com/2076-2615/11/5/1471
https://www.sciencedirect.com/science/article/abs/pii/S0304401721002964
Citronella Oil
Creates an olfactory smokescreen that disrupts insect sensory pathways, preventing fleas, ticks, and mosquitoes from detecting your pet.
Citronella Oil
Creates an olfactory smokescreen that disrupts insect sensory pathways, preventing fleas, ticks, and mosquitoes from detecting your pet.
Citronella Oil works by creating an olfactory smokescreen that disrupts the sensory pathways insects use to detect hosts. The strong lemongrass-like scent emitted by citronella overwhelms the chemical receptors of fleas, ticks, and mosquitoes, preventing them from identifying your pet as a target. This botanical compound has been used for generations as a natural insect deterrent, creating an invisible protective zone around your pet without the need for synthetic pesticides.
ADDITIONAL READING
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6152815/
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-018-2952-x
https://www.frontiersin.org/articles/10.3389/fvets.2021.650969/full
Cedarwood Oil
Targets octopamine receptors in arthropods, causing neurological disruption in fleas, ticks, and mites while remaining safe for pets.
Cedarwood Oil
Targets octopamine receptors in arthropods, causing neurological disruption in fleas, ticks, and mites while remaining safe for pets.
Extracted from the heartwood of cedar trees, Cedarwood Oil contains sesquiterpenes that target the octopamine receptors in arthropods, causing neurological disruption in fleas, ticks, and mites. Unlike mammals, insects rely on octopamine for critical functions like movement and metabolism, making cedar oil lethal to pests while remaining completely safe for pets. Beyond its insecticidal properties, cedarwood also provides a grounding, woody aroma that's naturally calming for anxious pets.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8234228/
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0258084
https://www.sciencedirect.com/science/article/abs/pii/S0304401721001515
Peppermint Oil
High menthol content overwhelms insect thermal and chemical receptors while providing soothing anti-inflammatory relief to skin.
Peppermint Oil
High menthol content overwhelms insect thermal and chemical receptors while providing soothing anti-inflammatory relief to skin.
Peppermint Oil's high menthol concentration acts as a powerful neurotoxin to insects while providing soothing relief to your pet's skin. The intense cooling sensation produced by menthol overwhelms the thermal and chemical receptors that mosquitoes, fleas, and ticks use for host detection, effectively rendering your pet invisible to these parasites. Peppermint also offers anti-inflammatory benefits, reducing itching and irritation from existing bites.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9324447/
https://www.mdpi.com/2076-2615/12/15/1928
https://www.frontiersin.org/articles/10.3389/fvets.2022.906425/full
Citronella Oil
Creates a vapor barrier that confuses parasitic insect navigation by emitting volatile compounds that trigger avoidance behaviors.
Citronella Oil
Creates a vapor barrier that confuses parasitic insect navigation by emitting volatile compounds that trigger avoidance behaviors.
This botanical repellent creates a vapor barrier that confuses the sensory navigation systems of parasitic insects. By emitting volatile compounds that mimic danger signals in the insect world, citronella triggers avoidance behaviors in fleas, ticks, and mosquitoes before they ever make contact with your pet's skin.
ADDITIONAL READING:
https://bmcvetres.biomedcentral.com/articles/10.1186/s12917-020-02335-6
https://www.sciencedirect.com/science/article/abs/pii/S1877959X19304073
https://link.springer.com/article/10.1007/s00436-019-06528-0
Lemongrass Oil
Rich in citral aldehydes that block insect olfactory receptors, preventing detection of CO2, body heat, and pheromone signatures.
Lemongrass Oil
Rich in citral aldehydes that block insect olfactory receptors, preventing detection of CO2, body heat, and pheromone signatures.
Rich in citral aldehydes, lemongrass oil saturates the microenvironment around your pet with compounds that block insect olfactory receptors. This "scent jamming" effect makes it impossible for biting insects to detect the carbon dioxide, body heat, and pheromone signatures they need to locate hosts. The oil's antimicrobial properties also help maintain skin barrier integrity.
ADDITIONAL READING:
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-021-04963-8
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8227453/
https://www.tandfonline.com/doi/full/10.1080/17450390.2022.2031856
Peppermint Oil
L-menthone and menthofuran compounds trigger cold-sensitive ion channels, repelling insects while soothing inflamed skin.
Peppermint Oil
L-menthone and menthofuran compounds trigger cold-sensitive ion channels, repelling insects while soothing inflamed skin.
The L-menthone and menthofuran compounds in peppermint oil trigger TRPM8 cold-sensitive ion channels, creating an intense cooling sensation that repels insects while soothing inflamed skin. This dual action makes peppermint especially effective for pets who are already experiencing irritation from flea or tick bites, providing immediate relief while preventing further infestation.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9324447/
https://www.mdpi.com/2076-2615/12/15/1928
https://www.frontiersin.org/articles/10.3389/fvets.2022.906425/full
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil contains the bioactive compound geraniol, which has demonstrated exceptional efficacy against ticks and mosquitoes in laboratory studies. This floral-scented oil disrupts the feeding behavior of blood-sucking parasites by masking the CO2 and lactic acid signatures that insects use to locate warm-blooded hosts. Its gentle formulation makes it particularly well-suited for pets with sensitive or reactive skin who cannot tolerate more aggressive treatments.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8230447/
https://www.mdpi.com/2076-2615/11/6/1757
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-020-04485-4
Lemongrass Oil
Delivers citral and geraniol compounds that saturate the air with volatile molecules insects instinctively avoid.
Lemongrass Oil
Delivers citral and geraniol compounds that saturate the air with volatile molecules insects instinctively avoid.
Lemongrass Oil delivers a concentrated burst of citral and geraniol compounds that interfere with the sensory organs of biting insects. This potent botanical creates a hostile environment for fleas, ticks, mosquitoes, and flies by saturating the air around your pet with volatile compounds that insects instinctively avoid. Additionally, lemongrass possesses natural antifungal and antibacterial properties that support overall skin wellness and help prevent secondary infections from pest bites.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7230877/
Geranium Oil
Geraniol demonstrates contact and spatial repellency against ticks and mosquitoes by disrupting acetylcholinesterase enzyme systems.
Geranium Oil
Geraniol demonstrates contact and spatial repellency against ticks and mosquitoes by disrupting acetylcholinesterase enzyme systems.
Geranium's primary active constituent, geraniol, demonstrates both contact repellency and spatial repellency against ticks and mosquitoes. Research shows that geraniol disrupts the acetylcholinesterase enzyme system in arachnids and insects, preventing normal neuromuscular function. Its low volatility ensures extended protection, while its gentle nature makes it ideal for young, elderly, or immunocompromised pets.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8230447/
https://www.mdpi.com/2076-2615/11/6/1757
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-020-04485-4
Rosemary Oil
Monoterpene content interferes with GABA-gated chloride channels, paralyzing arthropods while stimulating healthy skin microcirculation.
Rosemary Oil
Monoterpene content interferes with GABA-gated chloride channels, paralyzing arthropods while stimulating healthy skin microcirculation.
Rosemary's monoterpene content creates a hostile chemical environment for ectoparasites by interfering with their GABA-gated chloride channels. This neurotoxic effect paralyzes small arthropods on contact while remaining completely benign to mammals. The oil also stimulates microcirculation in the skin, enhancing the delivery of nutrients to hair follicles and supporting a healthy, pest-resistant coat.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8161483/
https://www.mdpi.com/2076-2615/11/5/1471
https://www.sciencedirect.com/science/article/abs/pii/S0304401721002964