Privacy Policy
Privacy Policy
Last Updated: April 24, 2026
Quick Summary: We collect only the data necessary to fulfill your order and improve our service. We never sell your personal information. You have full control over your data under GDPR.
1. Introduction
CanISolve ("we," "us," or "our") operates the website canisolve.com and respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or purchase our products.
This policy complies with the General Data Protection Regulation (GDPR) - EU Regulation 2016/679.
Data Controller:
CanISolve
[ADDRESS PLACEHOLDER - Insert registered business address in Portugal]
Email: support@canisolve.com
Data Protection Officer:
Email: support@canisolve.com
2. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract Performance: To fulfill orders and provide customer support
- Legitimate Interest: To improve our services, prevent fraud, and send service emails
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: To comply with tax, accounting, and consumer protection laws
3. Personal Data We Collect
3.1 Information You Provide
When you place an order or contact us, we collect:
- Identity Data: Name, email address, phone number (if provided)
- Delivery Data: Shipping address, billing address
- Payment Data: Processed securely by Stripe (we do not store full card details)
- Communication Data: Messages you send us, customer support interactions
3.2 Information Collected Automatically
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on site, referral source, click patterns
- Marketing Data: Cookie identifiers, ad interaction data (with your consent)
4. How We Use Your Data
We use your personal data to:
- Process Orders: Fulfill purchases, arrange delivery, send order confirmations
- Customer Support: Respond to inquiries, handle returns, resolve issues
- Legal Compliance: Maintain records for tax and consumer protection laws
- Fraud Prevention: Detect and prevent fraudulent transactions
- Service Improvement: Analyze website usage to enhance user experience
- Marketing (with consent): Send promotional emails about new products and offers
5. Data Sharing and Transfers
We share your data only when necessary:
5.1 Service Providers
- Payment Processing: Stripe (EU-based, GDPR-compliant)
- Shipping Partners: Logistics providers to deliver your order
- Website Analytics: Google Analytics (anonymized IP, privacy mode enabled)
- Email Marketing: Email service providers (GDPR-compliant)
We will NEVER sell your personal data to third parties.
6. Data Retention
We retain your data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Order Data | 7 years (tax and accounting obligations) |
| Marketing Data | Until you unsubscribe or withdraw consent |
| Technical Data | 26 months (Google Analytics default) |
| Support Communications | 3 years after resolution |
7. Your Rights Under GDPR
You have the following rights regarding your personal data:
✓ Right to Access
Request a copy of the personal data we hold about you.
✓ Right to Rectification
Correct inaccurate or incomplete data.
✓ Right to Erasure ("Right to be Forgotten")
Request deletion of your data (subject to legal retention requirements).
✓ Right to Data Portability
Receive your data in a structured, machine-readable format.
✓ Right to Object
Object to processing based on legitimate interest or for direct marketing.
✓ Right to Lodge a Complaint
File a complaint with your national data protection authority.
To exercise these rights, contact us at support@canisolve.com. We will respond within 30 days.
8. Marketing Communications
If you opt-in to our mailing list, we will send:
- Product updates and new launches
- Special offers and discounts
- Educational content about pet care
You can unsubscribe anytime by clicking the unsubscribe link in any email or emailing support@canisolve.com.
We use double opt-in for email subscriptions (you must confirm your subscription via email).
9. Data Security
We implement industry-standard security measures:
- SSL/TLS Encryption: All data transmitted is encrypted
- Secure Payment Processing: PCI-DSS compliant payment gateway (Stripe)
- Access Controls: Limited employee access to personal data
- Regular Security Audits: Ongoing monitoring and updates
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
10. Children's Privacy
Our products are intended for pet owners aged 18+. We do not knowingly collect data from children under 16. If you believe we have collected data from a minor, contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance.
12. Contact Us
For questions about this Privacy Policy or to exercise your GDPR rights:
Email: support@canisolve.com
EU Data Protection Authorities:
Find your national authority at: https://edpb.europa.eu/about-edpb/board/members_en
Data Processing Summary
| Purpose | Legal Basis | Retention |
|---|---|---|
| Order fulfillment | Contract performance | 7 years |
| Customer support | Legitimate interest | 3 years |
| Marketing emails | Consent | Until unsubscribe |
| Analytics | Legitimate interest | 26 months |
| Legal compliance | Legal obligation | As required by law |
Our Effective Ingredients
At CanISolve, we believe in protecting your pets through nature's most powerful defense mechanisms. Every ingredient in our formulas has been rigorously selected based on peer-reviewed scientific research demonstrating its ability to deter pests naturally—without exposing your pet to harsh synthetic chemicals or artificial compounds. By harnessing the botanical power of essential oils and plant-derived compounds, our products create a protective shield that keeps your pets comfortable, pest-free, and healthy, while honoring their natural biology and sensitive skin.
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil contains the bioactive compound geraniol, which has demonstrated exceptional efficacy against ticks and mosquitoes in laboratory studies. This floral-scented oil disrupts the feeding behavior of blood-sucking parasites by masking the CO2 and lactic acid signatures that insects use to locate warm-blooded hosts. Its gentle formulation makes it particularly well-suited for pets with sensitive or reactive skin who cannot tolerate more aggressive treatments.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8230447/
https://www.mdpi.com/2076-2615/11/6/1757
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-020-04485-4
Rosemary Oil
Multi-spectrum deterrent with camphor, cineole, and alpha-pinene that disrupts insect nervous systems while enhancing skin circulation.
Rosemary Oil
Multi-spectrum deterrent with camphor, cineole, and alpha-pinene that disrupts insect nervous systems while enhancing skin circulation.
Rosemary Oil functions as a multi-spectrum pest deterrent, offering protection against fleas, ticks, mosquitoes, flies, and spider mites through its rich composition of camphor, cineole, and alpha-pinene. These terpene compounds interfere with the acetylcholinesterase enzyme in insects, disrupting their nervous system function. Beyond pest control, rosemary oil enhances circulation to the skin, promotes healthy hair growth, and provides powerful antioxidant protection against environmental stressors.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8161483/
https://www.mdpi.com/2076-2615/11/5/1471
https://www.sciencedirect.com/science/article/abs/pii/S0304401721002964
Citronella Oil
Creates an olfactory smokescreen that disrupts insect sensory pathways, preventing fleas, ticks, and mosquitoes from detecting your pet.
Citronella Oil
Creates an olfactory smokescreen that disrupts insect sensory pathways, preventing fleas, ticks, and mosquitoes from detecting your pet.
Citronella Oil works by creating an olfactory smokescreen that disrupts the sensory pathways insects use to detect hosts. The strong lemongrass-like scent emitted by citronella overwhelms the chemical receptors of fleas, ticks, and mosquitoes, preventing them from identifying your pet as a target. This botanical compound has been used for generations as a natural insect deterrent, creating an invisible protective zone around your pet without the need for synthetic pesticides.
ADDITIONAL READING
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6152815/
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-018-2952-x
https://www.frontiersin.org/articles/10.3389/fvets.2021.650969/full
Cedarwood Oil
Targets octopamine receptors in arthropods, causing neurological disruption in fleas, ticks, and mites while remaining safe for pets.
Cedarwood Oil
Targets octopamine receptors in arthropods, causing neurological disruption in fleas, ticks, and mites while remaining safe for pets.
Extracted from the heartwood of cedar trees, Cedarwood Oil contains sesquiterpenes that target the octopamine receptors in arthropods, causing neurological disruption in fleas, ticks, and mites. Unlike mammals, insects rely on octopamine for critical functions like movement and metabolism, making cedar oil lethal to pests while remaining completely safe for pets. Beyond its insecticidal properties, cedarwood also provides a grounding, woody aroma that's naturally calming for anxious pets.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8234228/
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0258084
https://www.sciencedirect.com/science/article/abs/pii/S0304401721001515
Peppermint Oil
High menthol content overwhelms insect thermal and chemical receptors while providing soothing anti-inflammatory relief to skin.
Peppermint Oil
High menthol content overwhelms insect thermal and chemical receptors while providing soothing anti-inflammatory relief to skin.
Peppermint Oil's high menthol concentration acts as a powerful neurotoxin to insects while providing soothing relief to your pet's skin. The intense cooling sensation produced by menthol overwhelms the thermal and chemical receptors that mosquitoes, fleas, and ticks use for host detection, effectively rendering your pet invisible to these parasites. Peppermint also offers anti-inflammatory benefits, reducing itching and irritation from existing bites.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9324447/
https://www.mdpi.com/2076-2615/12/15/1928
https://www.frontiersin.org/articles/10.3389/fvets.2022.906425/full
Citronella Oil
Creates a vapor barrier that confuses parasitic insect navigation by emitting volatile compounds that trigger avoidance behaviors.
Citronella Oil
Creates a vapor barrier that confuses parasitic insect navigation by emitting volatile compounds that trigger avoidance behaviors.
This botanical repellent creates a vapor barrier that confuses the sensory navigation systems of parasitic insects. By emitting volatile compounds that mimic danger signals in the insect world, citronella triggers avoidance behaviors in fleas, ticks, and mosquitoes before they ever make contact with your pet's skin.
ADDITIONAL READING:
https://bmcvetres.biomedcentral.com/articles/10.1186/s12917-020-02335-6
https://www.sciencedirect.com/science/article/abs/pii/S1877959X19304073
https://link.springer.com/article/10.1007/s00436-019-06528-0
Lemongrass Oil
Rich in citral aldehydes that block insect olfactory receptors, preventing detection of CO2, body heat, and pheromone signatures.
Lemongrass Oil
Rich in citral aldehydes that block insect olfactory receptors, preventing detection of CO2, body heat, and pheromone signatures.
Rich in citral aldehydes, lemongrass oil saturates the microenvironment around your pet with compounds that block insect olfactory receptors. This "scent jamming" effect makes it impossible for biting insects to detect the carbon dioxide, body heat, and pheromone signatures they need to locate hosts. The oil's antimicrobial properties also help maintain skin barrier integrity.
ADDITIONAL READING:
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-021-04963-8
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8227453/
https://www.tandfonline.com/doi/full/10.1080/17450390.2022.2031856
Peppermint Oil
L-menthone and menthofuran compounds trigger cold-sensitive ion channels, repelling insects while soothing inflamed skin.
Peppermint Oil
L-menthone and menthofuran compounds trigger cold-sensitive ion channels, repelling insects while soothing inflamed skin.
The L-menthone and menthofuran compounds in peppermint oil trigger TRPM8 cold-sensitive ion channels, creating an intense cooling sensation that repels insects while soothing inflamed skin. This dual action makes peppermint especially effective for pets who are already experiencing irritation from flea or tick bites, providing immediate relief while preventing further infestation.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9324447/
https://www.mdpi.com/2076-2615/12/15/1928
https://www.frontiersin.org/articles/10.3389/fvets.2022.906425/full
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil contains the bioactive compound geraniol, which has demonstrated exceptional efficacy against ticks and mosquitoes in laboratory studies. This floral-scented oil disrupts the feeding behavior of blood-sucking parasites by masking the CO2 and lactic acid signatures that insects use to locate warm-blooded hosts. Its gentle formulation makes it particularly well-suited for pets with sensitive or reactive skin who cannot tolerate more aggressive treatments.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8230447/
https://www.mdpi.com/2076-2615/11/6/1757
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-020-04485-4
Lemongrass Oil
Delivers citral and geraniol compounds that saturate the air with volatile molecules insects instinctively avoid.
Lemongrass Oil
Delivers citral and geraniol compounds that saturate the air with volatile molecules insects instinctively avoid.
Lemongrass Oil delivers a concentrated burst of citral and geraniol compounds that interfere with the sensory organs of biting insects. This potent botanical creates a hostile environment for fleas, ticks, mosquitoes, and flies by saturating the air around your pet with volatile compounds that insects instinctively avoid. Additionally, lemongrass possesses natural antifungal and antibacterial properties that support overall skin wellness and help prevent secondary infections from pest bites.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7230877/
Geranium Oil
Geraniol demonstrates contact and spatial repellency against ticks and mosquitoes by disrupting acetylcholinesterase enzyme systems.
Geranium Oil
Geraniol demonstrates contact and spatial repellency against ticks and mosquitoes by disrupting acetylcholinesterase enzyme systems.
Geranium's primary active constituent, geraniol, demonstrates both contact repellency and spatial repellency against ticks and mosquitoes. Research shows that geraniol disrupts the acetylcholinesterase enzyme system in arachnids and insects, preventing normal neuromuscular function. Its low volatility ensures extended protection, while its gentle nature makes it ideal for young, elderly, or immunocompromised pets.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8230447/
https://www.mdpi.com/2076-2615/11/6/1757
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-020-04485-4
Rosemary Oil
Monoterpene content interferes with GABA-gated chloride channels, paralyzing arthropods while stimulating healthy skin microcirculation.
Rosemary Oil
Monoterpene content interferes with GABA-gated chloride channels, paralyzing arthropods while stimulating healthy skin microcirculation.
Rosemary's monoterpene content creates a hostile chemical environment for ectoparasites by interfering with their GABA-gated chloride channels. This neurotoxic effect paralyzes small arthropods on contact while remaining completely benign to mammals. The oil also stimulates microcirculation in the skin, enhancing the delivery of nutrients to hair follicles and supporting a healthy, pest-resistant coat.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8161483/
https://www.mdpi.com/2076-2615/11/5/1471
https://www.sciencedirect.com/science/article/abs/pii/S0304401721002964