Cookies policy
Cookie Policy
Last Updated: April 24, 2026
Quick Summary: We use cookies to make our website work properly, understand how visitors use our site, and show relevant ads. You control which cookies we use—essential cookies are required, but you can opt out of analytics and marketing cookies.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They help websites:
- Remember your preferences
- Understand how you use the site
- Improve your experience
- Deliver relevant advertising
Cookies do not harm your device. You can delete them or block them at any time through your browser settings.
2. Types of Cookies We Use
Essential Cookies (Always Active)
These cookies are necessary for the website to function. You cannot disable them.
| Cookie Name | Purpose | Duration |
|---|---|---|
_shopify_session |
Maintains your shopping session | Session |
_cmp_a |
Stores your cookie consent preferences | 1 year |
secure_customer_sig |
Verifies customer account login | 20 days |
cart |
Remembers items in your shopping cart | 2 weeks |
Legal Basis: Strictly necessary for website operation (GDPR Article 6(1)(f) - Legitimate Interest)
Analytics Cookies (Optional)
These cookies help us understand how visitors interact with our website.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_ga |
Google Analytics | Distinguishes unique visitors | 2 years |
_gid |
Google Analytics | Distinguishes unique visitors | 24 hours |
What we track: Pages visited, time spent on site, referral source, device type, general location (country/city)
What we DON'T track: Your name/email (unless you log in), exact GPS location
Legal Basis: Your consent (GDPR Article 6(1)(a))
Marketing Cookies (Optional)
These cookies track your activity across websites to show you relevant ads.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_fbp |
Meta (Facebook) | Tracks conversions from Facebook ads | 3 months |
fr |
Meta (Facebook) | Delivers targeted advertising | 3 months |
_ttp |
TikTok | Tracks conversions from TikTok ads | 1 year |
_tt_enable_cookie |
TikTok | Enables TikTok Pixel tracking | 1 year |
Example: If you visit our site but don't purchase, you may see a CanISolve ad on Facebook reminding you about our products.
Legal Basis: Your consent (GDPR Article 6(1)(a))
3. Managing Your Cookie Preferences
3.1 Through Our Cookie Banner
When you first visit canisolve.com, you'll see a cookie consent banner with options:
Cookie Banner Options:
- Accept All Cookies: Enable all cookie categories
- Reject Non-Essential Cookies: Only essential cookies (required for website function)
- Customize Settings: Choose which categories to enable
You can change your preferences anytime by clicking the "Cookie Settings" link in the footer.
3.2 Through Your Browser
You can block or delete cookies through your browser settings:
Google Chrome
Settings → Privacy and security → Cookies and other site data
Safari
Preferences → Privacy → Manage Website Data
Firefox
Options → Privacy & Security → Cookies and Site Data
Microsoft Edge
Settings → Privacy, search, and services → Cookies
⚠️ Blocking all cookies will break website functionality (e.g., shopping cart won't work).
3.3 Opt-Out of Interest-Based Advertising
You can opt out of personalized ads through:
-
European Interactive Digital Advertising Alliance (EDAA):
https://www.youronlinechoices.eu/ -
Facebook Ad Settings:
https://www.facebook.com/ads/preferences -
TikTok Ad Settings:
https://www.tiktok.com/privacy/ads -
Google Ad Settings:
https://adssettings.google.com/
Opting out of ads does not mean you'll see fewer ads—it means ads won't be personalized based on your browsing.
4. Third-Party Services
We use third-party services that may set their own cookies:
-
Stripe: Fraud detection and secure payment processing
Privacy Policy -
Google Analytics: Website usage analytics
Privacy Policy -
Meta (Facebook): Advertising and conversion tracking
Privacy Policy -
TikTok: Advertising and conversion tracking
Privacy Policy
5. Cookies and Personal Data (GDPR)
Yes, under GDPR, cookies can contain personal data if they identify you directly or indirectly.
Your GDPR Rights
You have the right to:
- ✅ Access: Request what data cookies have collected about you
- ✅ Deletion: Delete cookies from your browser anytime
- ✅ Opt-Out: Refuse non-essential cookies
- ✅ Portability: Request cookie data in a machine-readable format (if applicable)
To exercise these rights: Email support@canisolve.com or manage cookies through your browser.
6. Changes to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our cookie usage or new legal requirements. Changes will be posted on this page with an updated "Last Updated" date.
7. Contact Us About Cookies
Email: support@canisolve.com
Address: [Insert registered business address in Portugal]
Data Protection Officer (DPO): support@canisolve.com
EU Data Protection Authorities:
Find your national authority at: https://edpb.europa.eu/about-edpb/board/members_en
Cookie Summary Table
| Cookie Category | Purpose | Can You Opt-Out? | Legal Basis |
|---|---|---|---|
| Essential | Website functionality (cart, checkout, login) | ❌ No (required) | Legitimate interest |
| Analytics | Understand how visitors use our site | ✅ Yes | Consent |
| Marketing | Show relevant ads on other websites | ✅ Yes | Consent |
Your Cookie Choices
Option 1: Accept All
Enable all cookies for the best user experience and to support our business through advertising.
Option 2: Essential Only
Only essential cookies (website won't function properly without them).
Option 3: Customize
Choose which categories you're comfortable with.
Manage your preferences: Click "Cookie Settings" in the website footer anytime.
Your privacy matters to us. If you have concerns about how we use cookies, email support@canisolve.com.
Our Effective Ingredients
At CanISolve, we believe in protecting your pets through nature's most powerful defense mechanisms. Every ingredient in our formulas has been rigorously selected based on peer-reviewed scientific research demonstrating its ability to deter pests naturally—without exposing your pet to harsh synthetic chemicals or artificial compounds. By harnessing the botanical power of essential oils and plant-derived compounds, our products create a protective shield that keeps your pets comfortable, pest-free, and healthy, while honoring their natural biology and sensitive skin.
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil contains the bioactive compound geraniol, which has demonstrated exceptional efficacy against ticks and mosquitoes in laboratory studies. This floral-scented oil disrupts the feeding behavior of blood-sucking parasites by masking the CO2 and lactic acid signatures that insects use to locate warm-blooded hosts. Its gentle formulation makes it particularly well-suited for pets with sensitive or reactive skin who cannot tolerate more aggressive treatments.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8230447/
https://www.mdpi.com/2076-2615/11/6/1757
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-020-04485-4
Rosemary Oil
Multi-spectrum deterrent with camphor, cineole, and alpha-pinene that disrupts insect nervous systems while enhancing skin circulation.
Rosemary Oil
Multi-spectrum deterrent with camphor, cineole, and alpha-pinene that disrupts insect nervous systems while enhancing skin circulation.
Rosemary Oil functions as a multi-spectrum pest deterrent, offering protection against fleas, ticks, mosquitoes, flies, and spider mites through its rich composition of camphor, cineole, and alpha-pinene. These terpene compounds interfere with the acetylcholinesterase enzyme in insects, disrupting their nervous system function. Beyond pest control, rosemary oil enhances circulation to the skin, promotes healthy hair growth, and provides powerful antioxidant protection against environmental stressors.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8161483/
https://www.mdpi.com/2076-2615/11/5/1471
https://www.sciencedirect.com/science/article/abs/pii/S0304401721002964
Citronella Oil
Creates an olfactory smokescreen that disrupts insect sensory pathways, preventing fleas, ticks, and mosquitoes from detecting your pet.
Citronella Oil
Creates an olfactory smokescreen that disrupts insect sensory pathways, preventing fleas, ticks, and mosquitoes from detecting your pet.
Citronella Oil works by creating an olfactory smokescreen that disrupts the sensory pathways insects use to detect hosts. The strong lemongrass-like scent emitted by citronella overwhelms the chemical receptors of fleas, ticks, and mosquitoes, preventing them from identifying your pet as a target. This botanical compound has been used for generations as a natural insect deterrent, creating an invisible protective zone around your pet without the need for synthetic pesticides.
ADDITIONAL READING
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6152815/
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-018-2952-x
https://www.frontiersin.org/articles/10.3389/fvets.2021.650969/full
Cedarwood Oil
Targets octopamine receptors in arthropods, causing neurological disruption in fleas, ticks, and mites while remaining safe for pets.
Cedarwood Oil
Targets octopamine receptors in arthropods, causing neurological disruption in fleas, ticks, and mites while remaining safe for pets.
Extracted from the heartwood of cedar trees, Cedarwood Oil contains sesquiterpenes that target the octopamine receptors in arthropods, causing neurological disruption in fleas, ticks, and mites. Unlike mammals, insects rely on octopamine for critical functions like movement and metabolism, making cedar oil lethal to pests while remaining completely safe for pets. Beyond its insecticidal properties, cedarwood also provides a grounding, woody aroma that's naturally calming for anxious pets.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8234228/
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0258084
https://www.sciencedirect.com/science/article/abs/pii/S0304401721001515
Peppermint Oil
High menthol content overwhelms insect thermal and chemical receptors while providing soothing anti-inflammatory relief to skin.
Peppermint Oil
High menthol content overwhelms insect thermal and chemical receptors while providing soothing anti-inflammatory relief to skin.
Peppermint Oil's high menthol concentration acts as a powerful neurotoxin to insects while providing soothing relief to your pet's skin. The intense cooling sensation produced by menthol overwhelms the thermal and chemical receptors that mosquitoes, fleas, and ticks use for host detection, effectively rendering your pet invisible to these parasites. Peppermint also offers anti-inflammatory benefits, reducing itching and irritation from existing bites.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9324447/
https://www.mdpi.com/2076-2615/12/15/1928
https://www.frontiersin.org/articles/10.3389/fvets.2022.906425/full
Citronella Oil
Creates a vapor barrier that confuses parasitic insect navigation by emitting volatile compounds that trigger avoidance behaviors.
Citronella Oil
Creates a vapor barrier that confuses parasitic insect navigation by emitting volatile compounds that trigger avoidance behaviors.
This botanical repellent creates a vapor barrier that confuses the sensory navigation systems of parasitic insects. By emitting volatile compounds that mimic danger signals in the insect world, citronella triggers avoidance behaviors in fleas, ticks, and mosquitoes before they ever make contact with your pet's skin.
ADDITIONAL READING:
https://bmcvetres.biomedcentral.com/articles/10.1186/s12917-020-02335-6
https://www.sciencedirect.com/science/article/abs/pii/S1877959X19304073
https://link.springer.com/article/10.1007/s00436-019-06528-0
Lemongrass Oil
Rich in citral aldehydes that block insect olfactory receptors, preventing detection of CO2, body heat, and pheromone signatures.
Lemongrass Oil
Rich in citral aldehydes that block insect olfactory receptors, preventing detection of CO2, body heat, and pheromone signatures.
Rich in citral aldehydes, lemongrass oil saturates the microenvironment around your pet with compounds that block insect olfactory receptors. This "scent jamming" effect makes it impossible for biting insects to detect the carbon dioxide, body heat, and pheromone signatures they need to locate hosts. The oil's antimicrobial properties also help maintain skin barrier integrity.
ADDITIONAL READING:
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-021-04963-8
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8227453/
https://www.tandfonline.com/doi/full/10.1080/17450390.2022.2031856
Peppermint Oil
L-menthone and menthofuran compounds trigger cold-sensitive ion channels, repelling insects while soothing inflamed skin.
Peppermint Oil
L-menthone and menthofuran compounds trigger cold-sensitive ion channels, repelling insects while soothing inflamed skin.
The L-menthone and menthofuran compounds in peppermint oil trigger TRPM8 cold-sensitive ion channels, creating an intense cooling sensation that repels insects while soothing inflamed skin. This dual action makes peppermint especially effective for pets who are already experiencing irritation from flea or tick bites, providing immediate relief while preventing further infestation.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9324447/
https://www.mdpi.com/2076-2615/12/15/1928
https://www.frontiersin.org/articles/10.3389/fvets.2022.906425/full
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil contains the bioactive compound geraniol, which has demonstrated exceptional efficacy against ticks and mosquitoes in laboratory studies. This floral-scented oil disrupts the feeding behavior of blood-sucking parasites by masking the CO2 and lactic acid signatures that insects use to locate warm-blooded hosts. Its gentle formulation makes it particularly well-suited for pets with sensitive or reactive skin who cannot tolerate more aggressive treatments.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8230447/
https://www.mdpi.com/2076-2615/11/6/1757
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-020-04485-4
Lemongrass Oil
Delivers citral and geraniol compounds that saturate the air with volatile molecules insects instinctively avoid.
Lemongrass Oil
Delivers citral and geraniol compounds that saturate the air with volatile molecules insects instinctively avoid.
Lemongrass Oil delivers a concentrated burst of citral and geraniol compounds that interfere with the sensory organs of biting insects. This potent botanical creates a hostile environment for fleas, ticks, mosquitoes, and flies by saturating the air around your pet with volatile compounds that insects instinctively avoid. Additionally, lemongrass possesses natural antifungal and antibacterial properties that support overall skin wellness and help prevent secondary infections from pest bites.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7230877/
Geranium Oil
Geraniol demonstrates contact and spatial repellency against ticks and mosquitoes by disrupting acetylcholinesterase enzyme systems.
Geranium Oil
Geraniol demonstrates contact and spatial repellency against ticks and mosquitoes by disrupting acetylcholinesterase enzyme systems.
Geranium's primary active constituent, geraniol, demonstrates both contact repellency and spatial repellency against ticks and mosquitoes. Research shows that geraniol disrupts the acetylcholinesterase enzyme system in arachnids and insects, preventing normal neuromuscular function. Its low volatility ensures extended protection, while its gentle nature makes it ideal for young, elderly, or immunocompromised pets.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8230447/
https://www.mdpi.com/2076-2615/11/6/1757
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-020-04485-4
Rosemary Oil
Monoterpene content interferes with GABA-gated chloride channels, paralyzing arthropods while stimulating healthy skin microcirculation.
Rosemary Oil
Monoterpene content interferes with GABA-gated chloride channels, paralyzing arthropods while stimulating healthy skin microcirculation.
Rosemary's monoterpene content creates a hostile chemical environment for ectoparasites by interfering with their GABA-gated chloride channels. This neurotoxic effect paralyzes small arthropods on contact while remaining completely benign to mammals. The oil also stimulates microcirculation in the skin, enhancing the delivery of nutrients to hair follicles and supporting a healthy, pest-resistant coat.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8161483/
https://www.mdpi.com/2076-2615/11/5/1471
https://www.sciencedirect.com/science/article/abs/pii/S0304401721002964