Terms of Service
Terms of Service
Last Updated: April 24, 2026
Important: By purchasing from CanISolve, you agree to these Terms. We offer a 45-day satisfaction guarantee and comply with all EU consumer protection laws. Your statutory rights are never limited by these Terms.
1. Agreement to Terms
By accessing or using canisolve.com (the "Website"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Website or purchase our products.
Operator:
CanISolve
[ADDRESS PLACEHOLDER - Insert registered business address in Portugal]
Email: support@canisolve.com
2. Eligibility
You must be at least 18 years old to purchase from CanISolve. By placing an order, you confirm you are of legal age and have the authority to enter into this agreement.
3. Product Information
3.1 Natural Product Disclaimer
Our products contain natural essential oils. Results may vary based on:
- Individual pet sensitivity
- Environmental conditions (temperature, humidity)
- Local pest populations
- Proper collar application
We do not claim our products are 100% effective for all pets in all conditions. Natural products have variable efficacy compared to chemical pesticides.
3.2 Safety Information
- Dog Collar: Safe for dogs 12 weeks and older
- Cat Collar: Specially formulated cat-safe ingredients (no eucalyptus)
- Do not use if your pet has known allergies to essential oils
- Discontinue use if skin irritation occurs
- Not intended to treat existing flea/tick infestations (consult a veterinarian)
Our products are preventive measures, not medical treatments.
4. Orders and Payment
4.1 Pricing
- Prices are displayed in Euros (€) and include VAT where applicable
- Prices may change without notice (orders already placed are not affected)
- Promotional discounts apply only during specified periods
4.2 Payment
We accept payments via Stripe (credit/debit cards). Payment is processed at checkout. By providing payment information, you confirm:
- You are authorized to use the payment method
- Sufficient funds are available
- You will pay all charges incurred
5. Shipping and Delivery
| Region | Delivery Time |
|---|---|
| Western EU (Germany, France, Netherlands, Belgium) | 7-14 business days |
| Southern EU (Spain, Italy, Portugal, Greece) | 8-16 business days |
| Eastern EU (Poland, Czech Republic, Romania) | 8-18 business days |
| Nordic Countries (Sweden, Denmark, Finland) | 7-16 business days |
| United Kingdom | 7-18 business days |
These are estimates. Actual delivery times may vary due to customs processing, carrier delays, or force majeure events.
Free Shipping: Orders over €40
Standard Shipping: €4.99 (orders under €40)
5.1 Customs and Import Duties
For EU Shipments: No customs duties. VAT included in displayed price.
For UK Shipments: Most orders under £135 have VAT prepaid (no additional charges). Orders over £135 may incur import duties (rare for our product prices).
6. Returns and Refunds
See our Refund & Returns Policy for full details. Summary:
- 45-Day Satisfaction Guarantee: Return unused collars within 90 days for a full refund
- EU 14-Day Right of Withdrawal: Cancel your order within 14 days of delivery for any reason
- We cover return shipping costs for EU customers
- Defective products: Replaced free of charge within warranty period
7. Warranties and Disclaimers
7.1 Limited Warranty
We warrant that products are free from defects in materials and workmanship for 12 months from purchase. This warranty does not cover:
- Normal wear and tear
- Damage from misuse or pet damage
- Products purchased from unauthorized resellers
7.2 EU 2-Year Legal Guarantee
Under EU law, you have a minimum 2-year legal guarantee that products will conform to the contract (as described, fit for purpose, and of satisfactory quality).
8. Limitation of Liability
To the maximum extent permitted by EU and national law:
We are not liable for:
- Veterinary bills or medical costs
- Indirect, incidental, or consequential damages
- Pet injury or death (unless caused by our proven negligence)
Our total liability for any claim is limited to the amount you paid for the product in question.
This limitation does not apply to death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under EU consumer protection laws.
9. Intellectual Property
All content on canisolve.com is owned by CanISolve or our licensors. You may not:
- Copy, reproduce, or distribute our content without written permission
- Use our trademarks or branding in a misleading manner
- Scrape, data mine, or harvest data from our Website
10. Governing Law and Jurisdiction
10.1 Applicable Law
These Terms are governed by the laws of Portugal and the European Union, including:
- EU Consumer Rights Directive (2011/83/EU)
- EU Distance Selling Regulations
- GDPR (Regulation 2016/679)
10.2 Dispute Resolution (For EU Consumers)
You have the right to resolve disputes through:
- Your national consumer protection authority
- EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr
- The courts of your country of residence
11. Changes to Terms
We may update these Terms periodically. Changes take effect when posted on this page with an updated "Last Updated" date. Continued use of the Website after changes constitutes acceptance.
Material changes affecting your rights will be communicated via email.
12. Contact Us
Email: support@canisolve.com
Address:
Consumer Rights Summary (EU)
You have the right to:
- ✅ Clear product information before purchase
- ✅ 14-day withdrawal period (cancel for any reason)
- ✅ Full refund within 14 days (including shipping costs)
- ✅ 2-year legal guarantee of conformity
- ✅ Repair, replacement, or refund for defective products
- ✅ File complaints with your national consumer authority
These rights cannot be waived or limited by contract terms.
By placing an order, you acknowledge that you have read, understood, and agree to these Terms of Service.
Our Effective Ingredients
At CanISolve, we believe in protecting your pets through nature's most powerful defense mechanisms. Every ingredient in our formulas has been rigorously selected based on peer-reviewed scientific research demonstrating its ability to deter pests naturally—without exposing your pet to harsh synthetic chemicals or artificial compounds. By harnessing the botanical power of essential oils and plant-derived compounds, our products create a protective shield that keeps your pets comfortable, pest-free, and healthy, while honoring their natural biology and sensitive skin.
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil contains the bioactive compound geraniol, which has demonstrated exceptional efficacy against ticks and mosquitoes in laboratory studies. This floral-scented oil disrupts the feeding behavior of blood-sucking parasites by masking the CO2 and lactic acid signatures that insects use to locate warm-blooded hosts. Its gentle formulation makes it particularly well-suited for pets with sensitive or reactive skin who cannot tolerate more aggressive treatments.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8230447/
https://www.mdpi.com/2076-2615/11/6/1757
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-020-04485-4
Rosemary Oil
Multi-spectrum deterrent with camphor, cineole, and alpha-pinene that disrupts insect nervous systems while enhancing skin circulation.
Rosemary Oil
Multi-spectrum deterrent with camphor, cineole, and alpha-pinene that disrupts insect nervous systems while enhancing skin circulation.
Rosemary Oil functions as a multi-spectrum pest deterrent, offering protection against fleas, ticks, mosquitoes, flies, and spider mites through its rich composition of camphor, cineole, and alpha-pinene. These terpene compounds interfere with the acetylcholinesterase enzyme in insects, disrupting their nervous system function. Beyond pest control, rosemary oil enhances circulation to the skin, promotes healthy hair growth, and provides powerful antioxidant protection against environmental stressors.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8161483/
https://www.mdpi.com/2076-2615/11/5/1471
https://www.sciencedirect.com/science/article/abs/pii/S0304401721002964
Citronella Oil
Creates an olfactory smokescreen that disrupts insect sensory pathways, preventing fleas, ticks, and mosquitoes from detecting your pet.
Citronella Oil
Creates an olfactory smokescreen that disrupts insect sensory pathways, preventing fleas, ticks, and mosquitoes from detecting your pet.
Citronella Oil works by creating an olfactory smokescreen that disrupts the sensory pathways insects use to detect hosts. The strong lemongrass-like scent emitted by citronella overwhelms the chemical receptors of fleas, ticks, and mosquitoes, preventing them from identifying your pet as a target. This botanical compound has been used for generations as a natural insect deterrent, creating an invisible protective zone around your pet without the need for synthetic pesticides.
ADDITIONAL READING
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6152815/
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-018-2952-x
https://www.frontiersin.org/articles/10.3389/fvets.2021.650969/full
Cedarwood Oil
Targets octopamine receptors in arthropods, causing neurological disruption in fleas, ticks, and mites while remaining safe for pets.
Cedarwood Oil
Targets octopamine receptors in arthropods, causing neurological disruption in fleas, ticks, and mites while remaining safe for pets.
Extracted from the heartwood of cedar trees, Cedarwood Oil contains sesquiterpenes that target the octopamine receptors in arthropods, causing neurological disruption in fleas, ticks, and mites. Unlike mammals, insects rely on octopamine for critical functions like movement and metabolism, making cedar oil lethal to pests while remaining completely safe for pets. Beyond its insecticidal properties, cedarwood also provides a grounding, woody aroma that's naturally calming for anxious pets.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8234228/
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0258084
https://www.sciencedirect.com/science/article/abs/pii/S0304401721001515
Peppermint Oil
High menthol content overwhelms insect thermal and chemical receptors while providing soothing anti-inflammatory relief to skin.
Peppermint Oil
High menthol content overwhelms insect thermal and chemical receptors while providing soothing anti-inflammatory relief to skin.
Peppermint Oil's high menthol concentration acts as a powerful neurotoxin to insects while providing soothing relief to your pet's skin. The intense cooling sensation produced by menthol overwhelms the thermal and chemical receptors that mosquitoes, fleas, and ticks use for host detection, effectively rendering your pet invisible to these parasites. Peppermint also offers anti-inflammatory benefits, reducing itching and irritation from existing bites.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9324447/
https://www.mdpi.com/2076-2615/12/15/1928
https://www.frontiersin.org/articles/10.3389/fvets.2022.906425/full
Citronella Oil
Creates a vapor barrier that confuses parasitic insect navigation by emitting volatile compounds that trigger avoidance behaviors.
Citronella Oil
Creates a vapor barrier that confuses parasitic insect navigation by emitting volatile compounds that trigger avoidance behaviors.
This botanical repellent creates a vapor barrier that confuses the sensory navigation systems of parasitic insects. By emitting volatile compounds that mimic danger signals in the insect world, citronella triggers avoidance behaviors in fleas, ticks, and mosquitoes before they ever make contact with your pet's skin.
ADDITIONAL READING:
https://bmcvetres.biomedcentral.com/articles/10.1186/s12917-020-02335-6
https://www.sciencedirect.com/science/article/abs/pii/S1877959X19304073
https://link.springer.com/article/10.1007/s00436-019-06528-0
Lemongrass Oil
Rich in citral aldehydes that block insect olfactory receptors, preventing detection of CO2, body heat, and pheromone signatures.
Lemongrass Oil
Rich in citral aldehydes that block insect olfactory receptors, preventing detection of CO2, body heat, and pheromone signatures.
Rich in citral aldehydes, lemongrass oil saturates the microenvironment around your pet with compounds that block insect olfactory receptors. This "scent jamming" effect makes it impossible for biting insects to detect the carbon dioxide, body heat, and pheromone signatures they need to locate hosts. The oil's antimicrobial properties also help maintain skin barrier integrity.
ADDITIONAL READING:
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-021-04963-8
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8227453/
https://www.tandfonline.com/doi/full/10.1080/17450390.2022.2031856
Peppermint Oil
L-menthone and menthofuran compounds trigger cold-sensitive ion channels, repelling insects while soothing inflamed skin.
Peppermint Oil
L-menthone and menthofuran compounds trigger cold-sensitive ion channels, repelling insects while soothing inflamed skin.
The L-menthone and menthofuran compounds in peppermint oil trigger TRPM8 cold-sensitive ion channels, creating an intense cooling sensation that repels insects while soothing inflamed skin. This dual action makes peppermint especially effective for pets who are already experiencing irritation from flea or tick bites, providing immediate relief while preventing further infestation.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9324447/
https://www.mdpi.com/2076-2615/12/15/1928
https://www.frontiersin.org/articles/10.3389/fvets.2022.906425/full
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil
Contains geraniol compound that disrupts tick and mosquito feeding behavior by masking CO2 and lactic acid signatures.
Geranium Oil contains the bioactive compound geraniol, which has demonstrated exceptional efficacy against ticks and mosquitoes in laboratory studies. This floral-scented oil disrupts the feeding behavior of blood-sucking parasites by masking the CO2 and lactic acid signatures that insects use to locate warm-blooded hosts. Its gentle formulation makes it particularly well-suited for pets with sensitive or reactive skin who cannot tolerate more aggressive treatments.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8230447/
https://www.mdpi.com/2076-2615/11/6/1757
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-020-04485-4
Lemongrass Oil
Delivers citral and geraniol compounds that saturate the air with volatile molecules insects instinctively avoid.
Lemongrass Oil
Delivers citral and geraniol compounds that saturate the air with volatile molecules insects instinctively avoid.
Lemongrass Oil delivers a concentrated burst of citral and geraniol compounds that interfere with the sensory organs of biting insects. This potent botanical creates a hostile environment for fleas, ticks, mosquitoes, and flies by saturating the air around your pet with volatile compounds that insects instinctively avoid. Additionally, lemongrass possesses natural antifungal and antibacterial properties that support overall skin wellness and help prevent secondary infections from pest bites.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7230877/
Geranium Oil
Geraniol demonstrates contact and spatial repellency against ticks and mosquitoes by disrupting acetylcholinesterase enzyme systems.
Geranium Oil
Geraniol demonstrates contact and spatial repellency against ticks and mosquitoes by disrupting acetylcholinesterase enzyme systems.
Geranium's primary active constituent, geraniol, demonstrates both contact repellency and spatial repellency against ticks and mosquitoes. Research shows that geraniol disrupts the acetylcholinesterase enzyme system in arachnids and insects, preventing normal neuromuscular function. Its low volatility ensures extended protection, while its gentle nature makes it ideal for young, elderly, or immunocompromised pets.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8230447/
https://www.mdpi.com/2076-2615/11/6/1757
https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-020-04485-4
Rosemary Oil
Monoterpene content interferes with GABA-gated chloride channels, paralyzing arthropods while stimulating healthy skin microcirculation.
Rosemary Oil
Monoterpene content interferes with GABA-gated chloride channels, paralyzing arthropods while stimulating healthy skin microcirculation.
Rosemary's monoterpene content creates a hostile chemical environment for ectoparasites by interfering with their GABA-gated chloride channels. This neurotoxic effect paralyzes small arthropods on contact while remaining completely benign to mammals. The oil also stimulates microcirculation in the skin, enhancing the delivery of nutrients to hair follicles and supporting a healthy, pest-resistant coat.
ADDITIONAL READING:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8161483/
https://www.mdpi.com/2076-2615/11/5/1471
https://www.sciencedirect.com/science/article/abs/pii/S0304401721002964