Privacy policy

Privacy Policy

Last Updated: April 24, 2026

Quick Summary: We collect only the data necessary to fulfill your order and improve our service. We never sell your personal information. You have full control over your data under GDPR.

1. Introduction

CanISolve ("we," "us," or "our") operates the website canisolve.com and respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or purchase our products.

This policy complies with the General Data Protection Regulation (GDPR) - EU Regulation 2016/679.

Data Controller:
CanISolve
[ADDRESS PLACEHOLDER - Insert registered business address in Portugal]
Email: support@canisolve.com

Data Protection Officer:
Email: support@canisolve.com

2. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract Performance: To fulfill orders and provide customer support
  • Legitimate Interest: To improve our services, prevent fraud, and send service emails
  • Consent: For marketing communications and non-essential cookies
  • Legal Obligation: To comply with tax, accounting, and consumer protection laws

3. Personal Data We Collect

3.1 Information You Provide

When you place an order or contact us, we collect:

  • Identity Data: Name, email address, phone number (if provided)
  • Delivery Data: Shipping address, billing address
  • Payment Data: Processed securely by Stripe (we do not store full card details)
  • Communication Data: Messages you send us, customer support interactions

3.2 Information Collected Automatically

  • Technical Data: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, time spent on site, referral source, click patterns
  • Marketing Data: Cookie identifiers, ad interaction data (with your consent)

4. How We Use Your Data

We use your personal data to:

  1. Process Orders: Fulfill purchases, arrange delivery, send order confirmations
  2. Customer Support: Respond to inquiries, handle returns, resolve issues
  3. Legal Compliance: Maintain records for tax and consumer protection laws
  4. Fraud Prevention: Detect and prevent fraudulent transactions
  5. Service Improvement: Analyze website usage to enhance user experience
  6. Marketing (with consent): Send promotional emails about new products and offers

5. Data Sharing and Transfers

We share your data only when necessary:

5.1 Service Providers

  • Payment Processing: Stripe (EU-based, GDPR-compliant)
  • Shipping Partners: Logistics providers to deliver your order
  • Website Analytics: Google Analytics (anonymized IP, privacy mode enabled)
  • Email Marketing: Email service providers (GDPR-compliant)

We will NEVER sell your personal data to third parties.

6. Data Retention

We retain your data only as long as necessary:

Data Type Retention Period
Order Data 7 years (tax and accounting obligations)
Marketing Data Until you unsubscribe or withdraw consent
Technical Data 26 months (Google Analytics default)
Support Communications 3 years after resolution

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

✓ Right to Access

Request a copy of the personal data we hold about you.

✓ Right to Rectification

Correct inaccurate or incomplete data.

✓ Right to Erasure ("Right to be Forgotten")

Request deletion of your data (subject to legal retention requirements).

✓ Right to Data Portability

Receive your data in a structured, machine-readable format.

✓ Right to Object

Object to processing based on legitimate interest or for direct marketing.

✓ Right to Lodge a Complaint

File a complaint with your national data protection authority.

To exercise these rights, contact us at support@canisolve.com. We will respond within 30 days.

8. Marketing Communications

If you opt-in to our mailing list, we will send:

  • Product updates and new launches
  • Special offers and discounts
  • Educational content about pet care

You can unsubscribe anytime by clicking the unsubscribe link in any email or emailing support@canisolve.com.

We use double opt-in for email subscriptions (you must confirm your subscription via email).

9. Data Security

We implement industry-standard security measures:

  • SSL/TLS Encryption: All data transmitted is encrypted
  • Secure Payment Processing: PCI-DSS compliant payment gateway (Stripe)
  • Access Controls: Limited employee access to personal data
  • Regular Security Audits: Ongoing monitoring and updates

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. Children's Privacy

Our products are intended for pet owners aged 18+. We do not knowingly collect data from children under 16. If you believe we have collected data from a minor, contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance.

12. Contact Us

For questions about this Privacy Policy or to exercise your GDPR rights:

Email: support@canisolve.com

EU Data Protection Authorities:
Find your national authority at: https://edpb.europa.eu/about-edpb/board/members_en

Data Processing Summary

Purpose Legal Basis Retention
Order fulfillment Contract performance 7 years
Customer support Legitimate interest 3 years
Marketing emails Consent Until unsubscribe
Analytics Legitimate interest 26 months
Legal compliance Legal obligation As required by law